March 2012
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Customer Entitlement
A solid, thought provoking opinion piece on customer expectations, magnified with social media. You should check this out.
nonconceptual:
By Kyle Fletcher
“The customer is always right” was an early maxim that was reinforced from many angles of my youth.
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Watch“Vulnerability Is Our Most Accurate Measure of Courage”: inspired by Brené Brown’s TED Talk”
Men usually get a lot of slack and shame for being vulnerable. Women as well. We are taught to “never let ‘em see you sweat” and always to “stay strong.” Granted there are moments where we cannot stay strong, we truthfully need a shoulder to lean on at...
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Change Your Language
“Instead of saying “I don’t have time” try saying “it’s not a priority,” and see how that feels.
Often, that’s a perfectly adequate explanation. I have time to iron my sheets, I just don’t want to. But other things are harder. Try it: “I’m not going to edit your résumé, sweetie, because it’s not a priority.” “I...
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Watch“Let’s Talk About Introverts”: inspired by Susan Cain’s TED Talk
Introverts don’t seem to get much love in the world. Power and respect always seems to reach out to those who are charismatic and charming. They are the ones thought to have all of the brilliant ideas, yet sometimes the ones who are quiet have the best thoughts in the room. The introverts, usually...
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